Question 1

How long does delivery take?

Accepted Answer

All products are made bespoke, this enables us to operate effectively as a small business. 
Delivery takes approximately 14-21 working days. Generally closer to 14, but please be patient. We are only small and working as quick as we can.

Question 2

How much is postage?

Accepted Answer

Post and packaging is £4.99

Question 3

My order is taking longer than expected, what should i do?

Accepted Answer

Please contact us on heichi.clothing@gmail.com or message us directly on Instagram - @heichi.clothing

Question 4

I like the designs, but what's the quality like?

Accepted Answer

At Heichi Clothing, we take great pride in the unparalleled quality of our products. Our clothing is made with heavyweight premium cottons, ensuring durability and comfort. Each design undergoes rigorous testing to ensure the highest standard of craftsmanship, fit, and longevity. We are dedicated to providing our customers with a premium product that exceeds expectations.

Question 5

Do you have a size guide?

Accepted Answer

When shopping at Heichi Clothing, it's important to refer to the size guide provided in the imagery for each product. Please note that the size guide reflects the dimensions of the product and not the individual. Take note of your measurements and compare them to the size guide to select the most appropriate size for your garment. If you're unsure, feel free to reach out to our customer service team for further assistance. We want to ensure you find the perfect fit for your clothing, so don't hesitate to ask for help if needed.

Question 6

How do the products fit?

Accepted Answer

The sizing for Heichi Clothing is unique, as our products are designed to have an oversized fit. We recommend ordering your regular size for an oversized look. If you prefer an extra baggy fit, we suggest sizing up 1. On the other hand, if you're looking for a more regular, relaxed fit, we recommend sizing down 1. If you have any specific questions about sizing or need assistance in choosing the right size, please feel free to message us on Instagram @heichi.clothing or email us at heichi.clothing@gmail.com. We are always here to help you find the perfect fit for your style and comfort.

Question 7

How can i contact you for more information

Accepted Answer

Please feel free to message us any time should you have any questions.

Instagram - @Heichi.clothing
Email - heichi.clothing@gmail.com

Question 8

Can I return a product?

Accepted Answer

At Heichi Clothing, we understand that finding the perfect fit is important. While you can return products, as a small business, we prefer to minimize returns to maintain personalised service and sustainability. Therefore, if you are uncertain about sizing, we encourage you to contact us before making a purchase so we can help you choose the best size. In cases where the product you receive is defective in any way, please reach out to us promptly. We will guide you through the return process to ensure your issue is resolved efficiently. Our goal is to provide high-quality, unique clothing while supporting our customers every step of the way.

Frequently Asked Questions